Refund Policy

On this page · 9 sections

We stand behind the quality of every product we sell. This Refund Policy outlines the conditions under which refunds, replacements, or store credits are issued.

48 hours to raise a claim

If a parcel arrives damaged or wrong, keep the packing, photograph the contents and message us with your Order ID within 48 hours of delivery.

1.Eligibility for Refund or Replacement

A refund or replacement may be issued in the following circumstances:

the product received is significantly different from what was ordered;
the product arrives damaged or visibly compromised;
the product fails to meet the stated purity specification as indicated on the Certificate of Analysis.

2.How to Raise a Claim

All claims must be raised within 48 hours of receiving your order. To raise a claim, contact us at support@jppeptides.in or via WhatsApp (+91 92434 86498) with your Order ID, a description of the issue, and photographic evidence where applicable. Claims submitted after 48 hours may not be accepted.

3.Cancelling Before Dispatch

You can cancel an order at any time before it is dispatched. Message us on WhatsApp or email support@jppeptides.in with your Order ID.

Cash on delivery
Not sent
Nothing to pay

Once the parcel is with the courier the order can no longer be cancelled: from then on the 48-hour claim window applies to damaged or incorrect parcels, and a change of mind is not covered.

4.Non-Refundable Items

Due to the nature of research-grade products, we cannot accept returns or issue refunds for the following:

orders where the product has been opened, used, or reconstituted;
improper storage by the customer leading to degradation;
change of mind after dispatch;
custom or bulk orders.

5.Refund Processing

Once a claim is approved, we will issue a refund to your original payment method or offer a store credit at our discretion. Refunds are processed within 7–10 business days. Bank processing times may vary.

6.Damaged in Transit

If your order is damaged during shipping, please retain the original packaging and provide photographs. We will work with our courier partner to resolve the issue and issue a replacement or refund as appropriate.

7.Wrong Item Received

If you receive an item that is different from your confirmed order, please contact us immediately. We will arrange for the correct item to be dispatched and provide a return label for the incorrect item at no cost to you.